Refund Policy

We want to make sure you, our customers, are 100% satisfied with our products! Our ranchers take the time to raise the best-tasting beef to the highest standards to ensure you savor and enjoy every bite. We believe that beef raised well, just tastes better!

If your order is damaged or incorrect in any way, please notify our customer service department within 3 days of delivery. Day 1 is set as the delivery day confirmation. Pictures of damage and/or incorrect items are required. Please email all requests along with pictures to for a refund, store credit or replacement product. 

Due to the highly perishable nature of our items, returns are not permitted unless requested. If we request a return, you will be provided with a prepaid shipping label. All goods returned must be in their original packaging or comparable packaging. All returns must arrive back to Country Natural Beef within 7 days of the confirmed delivery date. 

If we are notified of damaged or an incorrect order after 3 days of the confirmed delivery date, at our discretion, we will offer full, partial store credit or replacement product only.